1. Who We Are

Eden Brothers Homes | Refurbishment & Renovation Services United Kingdom

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2. What Personal Data We Collect

We may collect the following information:

a. Information you provide directly

• Name

• Email address

• Phone number

• Address / property location

• Service requests / project details

• Messages or inquiries sent through our contact forms

• Files or images you upload (if applicable)

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b. Information collected automatically

• IP address

• Device type (mobile/desktop)

• Browser type

• Pages visited

• Time spent on pages

• General location (non-identifiable)

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This data is collected via:

• Website analytics

• Functional cookies

• Performance cookies

(See our Cookie Policy for more details.)

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3. How We Use Your Information

We collect personal data to:

• Respond to inquiries and provide quotes

• Communicate with you about projects and appointments

• Deliver renovation and refurbishment services

• Process invoices and payments

• Improve our website and services

• Ensure site security and correct functionality

• Maintain legal and administrative records

We do not sell or rent your personal information.

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4. Lawful Basis for Processing

Under UK GDPR, we process data based on:

• Contractual necessity – when you request a quote or engage our services

• Legitimate interest – for communication, analytics, site improvement

• Consent – for marketing (only if you opt in)

• Legal obligation – for accounting and record-keeping

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5. How We Share Your Information

We may share your data with:​

• Third-party service providers (e.g., Wix, email providers)

• Subcontractors involved in your renovation project

• Legal or regulatory authorities where required

We ensure all partners comply with UK GDPR.

We never sell your data to third parties.

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6. International Data Transfers

Our website is hosted by Wix, which may store data in the EU, UK, Israel, or the United States.
Wix is fully compliant with:

• UK GDPR

• EU GDPR

• ISO/IEC 27018

• SOC 2 Type 2

Appropriate safeguards are always in place.

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7. Data Retention

We keep your information only as long as necessary for:

• Providing services

• Legal obligations

• Accounting requirements

• Resolving disputes

Typically:

• Inquiry forms: up to 12 months

• Customer records & invoices: 6 years (legal requirement in the UK)

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Object to processing

• Request restriction of processing

• Request data portability

• Withdraw consent at any time (for marketing communications)

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9. Security of Your Data

We take data security seriously and implement measures such as:

• Encrypted connections (HTTPS)

• Secure storage via Wix infrastructure

• Access controls and authentication

• Regular updates and threat monitoring

While no system is 100% secure, we take all reasonable steps to protect your data.

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10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.

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11. Children’s Privacy

Our services are not intended for individuals under 16 years old.
We do not knowingly collect data from minors.

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12. Changes to This Privacy Policy

We may update this policy periodically to reflect:

• Legal changes

• Service updates

• Website improvements

Updates will be posted on this page with a new “Last updated” date.

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13. Contact Us

If you have any questions about how we use cookies, please contact us:

📧 Email: info@edenbrothersh.co.uk
📞 Phone: 07796 882 145
📍 Address: Somers road E176RU London, United Kingdom