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Privacy Policy

1. Who we are

Eden Brothers Homes | Refurbishment & Renovation Services United Kingdom

2. Personal Information we collect

We may collect the following information:

Information you provide directly

When you complete our callback, contact or quotation form, we may collect:

  • Name

  • Email address

  • Phone number

  • Address / property location

  • Service requests / project details

  • Messages or inquiries sent through our contact forms

  • Files or images you upload (if applicable)

 

Please do not provide sensitive personal information through the form unless it is genuinely necessary for us to understand your request.

Information provided when contacting us

When you contact us by email, telephone, or another communication channel, we may collect:

  • your contact details;

  • the content of your message;

  • photographs, measurements, plans or property information you provide;

  • quotation and appointment information;

  • records of our communications with you.

Customer and project information

When you request or purchase our services, we may collect information necessary to prepare a quotation, arrange a site visit and complete the work, including:

  • your name and contact details;

  • the project or service address;

  • access and appointment details;

  • quotation, invoice and payment records;

  • project requirements and instructions;

  • photographs of the property or completed work, where relevant and agreed;

  • information needed to manage warranties, complaints or follow-up work.

 

We do not collect payment-card information directly through this website unless a secure payment facility is introduced and clearly identified.

Technical and website-use information

When you visit our website, certain information may be collected automatically by our website platform, hosting providers and essential website technologies, including:

  • your IP address;

  • browser type and version;

  • device type and operating system;

  • pages visited and time spent on the website;

  • referring website or source;

  • approximate location based on your IP address;

  • cookie identifiers;

  • website security, diagnostic and error information.

 

This information is generally used to operate, secure and improve the website. 

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This data is collected via:

  • Website analytics

  • Functional cookies

  • Performance cookies

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(See our Cookie Policy for more details.)

3. How we use your personal information

We may use your information to:

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  • Respond to inquiries and provide quotes

  • Communicate with you about projects and appointments

  • Deliver renovation and refurbishment services

  • Process invoices and payments

  • Improve our website and services

  • Ensure site security and correct functionality

  • Maintain legal and administrative records

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We do not sell your personal information.

We do not use your contact details for unrelated marketing without an appropriate legal basis. Where your consent is required, you may withdraw it at any time.

4. Our lawful bases for processing

Under UK GDPR, we process data based on:

  • Contractual necessity – when you request a quote or engage our services

  • Legitimate interest – for communication, analytics, site improvement

  • Consent – for marketing (only if you opt in)

  • Legal obligation – for accounting and record-keeping

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Depending on the circumstances, we may rely on the following lawful bases:

Contract and pre-contractual steps

We use your information when necessary to:

  • respond to a request for a quotation;

  • arrange a site visit;

  • discuss your project requirements;

  • enter into or perform a contract with you;

  • deliver the services you have requested.

Legitimate interests

We may use your information where reasonably necessary for our legitimate business interests, including:

  • responding to enquiries;

  • managing customer relationships;

  • maintaining business records;

  • protecting our website and business;

  • improving our services;

  • handling complaints;

  • establishing or defending legal claims.

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When relying on legitimate interests, we consider whether our interests are proportionate and whether they could unfairly affect your rights or privacy.

Consent

We may rely on your consent for:

  • non-essential cookies;

  • optional analytics or advertising technologies;

  • certain promotional communications;

  • any other processing for which we specifically request consent.

 

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

Legal obligation

We may process or retain information when necessary to comply with legal, tax, accounting, insurance or regulatory requirements.

5. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

  • Wix and website-hosting providers;

  • email, telephone, cloud-storage and IT providers;

  • Google, where Google Maps or other Google services are used;

  • subcontractors, tradespeople or suppliers involved in providing the requested services;

  • accountants, insurers, solicitors and other professional advisers;

  • payment or banking providers where necessary;

  • government bodies, regulators, courts, law-enforcement authorities or tax authorities where legally required;

  • parties involved in the sale, transfer or restructuring of our business.

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We only share information that is reasonably necessary for the relevant purpose.

Where a third party processes information on our behalf, we take reasonable steps to ensure that it protects the information and uses it only for the agreed purpose.

6. International Transfers

Our website is hosted by Wix, which may store data in the EU, UK, Israel, or the United States.


Wix is fully compliant with:

  • UK GDPR

  • EU GDPR

  • ISO/IEC 27018

  • SOC 2 Type 2

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Appropriate safeguards are always in place.

7. How long we keep your information

We keep your information only as long as necessary for:

  • Providing services

  • Legal obligations

  • Accounting requirements

  • Resolving disputes

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Typically:

  • Inquiry forms: up to 12 months

  • Customer records & invoices: 6 years (legal requirement in the UK)

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We may retain information for longer where necessary to comply with the law, respond to a legal claim or protect our legal rights.

When information is no longer required, we will delete it, anonymise it or securely restrict access to it.

8. Your Data-Protection Rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  • be informed about how your information is used;

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing at any time;

  • request the transfer of certain information to you or another organisation;

  • withdraw consent where processing is based on consent;

  • raise concerns about automated decision-making, where applicable.

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These rights are not always absolute, and legal exemptions may apply.

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To exercise your rights, contact us at info@edenbrothersh.co.uk.

We may ask you to provide reasonable evidence of your identity before responding. We will normally respond within the period required by applicable data-protection law.

9. Data Security

We take data security seriously and implement measures such as:

  • Encrypted connections (HTTPS)

  • Secure storage via Wix infrastructure

  • Access controls and authentication

  • Regular updates and threat monitoring

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However, no internet transmission or online storage system can be guaranteed to be completely secure. You provide information through the website at your own risk.

10. Third-Party Websites

Our website may contain links to third-party websites or services, including Google Maps, Checkatrade or social-media platforms.

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We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

11. Children’s Information

Our website and services are intended for adults seeking property-improvement and decorating services.

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We do not knowingly collect personal information from children. If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to our website or services;

  • changes to the third-party tools we use;

  • changes to our business practices;

  • legal or regulatory requirements.

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The most recent version will be published on this page.

13. Contact Us

For questions, privacy requests or complaints, contact:

📧 Email: info@edenbrothersh.co.uk
📞 Phone: 020 3376 2404
📍 Address: Somers road E176RU London, United Kingdom

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